Posts tagged ‘Social media’

20 July 2009

“Prius People” project

From the Zazoo blog:

Kermit the Frog was wrong: It is easy being green! Our most recent projects for Toyota Australia, created with HotHouse, have revolved around this month’s launch of the new model Prius hybrid car in Australia. The “Prius People” vodcast project employs a social media-oriented relationship-building approach, presenting a slice of life with interesting Australians. We got the chance to work with some inspiring and remarkable people including environmentalists Tim Flannery and Tanya Ha, Eye Foundation CEO Belinda Sullivan, Today Show nutritionist Joanna McMillan Price, and technology experts Peter Blasina and Nick Broughall. Three of the videos launched this week and you can see them here.

Prius People screen shot

Also with HotHouse, Zazoo implemented a blogger engagement program for Toyota as part of the Prius launch, organising information sessions for several of Australia’s top bloggers. For more information see Zazoo’s Our Work page.

24 May 2009

This week’s social media links

From the Zazoo blog:

Here are a few interesting stories about social media that have been published in the past few days:

Social Media Benchmarks: Realities and Myths

“….many clients still ask about benchmarks. They ask, ‘What are good CTRs, CPCs, CPMs, etc. so I know how my programs stack up?’ Well, there’s good reason those benchmarks are hard to find. Lacking a reliable source, I ran my own analysis over the last three years and came up with many eye-opening results…”

Australian Social Media Statistics Compendium

“With so many new social sites emerging it is very important for marketers to have Australian specific intelligence to determine which channels are the most attractive to pursue as part of your marketing strategy….”

How Accurately Can You Gauge the ROI of Social Media Tactics?

“Marketers are under constant pressure to measure everything they do. The result is often a default to tactics that are more easily and accurately measureable, regardless of their effectiveness. This is especially true in social media marketing which often requires qualitative measurement rather than quantitative metrics that are more familiar to online marketers….”

Online Marketing’s Evolution

“What’s the future of interactive advertising? Executives from interactive agencies and marketing technology tech companies tried to answer that question at two conferences this week in New York City. Discussions ranged from the challenges of working in social media, risks for agencies in using pay-for-performance models, one online marketing sector that’s thriving, and Amazon.com’s crowdsourcing initiative. Here are some takeaways….”

Social Media Fails To Manifest As Marketing Medium, Report Likens Twitter To TiVo: More Hype Than Reality

“Social media has reached critical mass, with 83% of the Internet population now using it… But for all the media industry’s hype and buzz surrounding social networks, microblogs, and other social networking platforms, the genre has failed to become much of a marketing medium, and in the opinion of the Knowledge Networks’ analysts, likely never will. The report, “How People Use Social Media,” finds that social media is having a profound impact on the way people connect with each other, but that it’s not becoming a very meaningful way for people to connect with brands, or advertising promoting brands….”

The Social Data Revolution(s)

“In 2009, more data will be generated by individuals than in the entire history of mankind through 2008. Information overload is more serious than ever. What are the implications for marketing?….”

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6 May 2009

Community building: Do customers want another social network?

Reprinted from the Zazoo blog:

With the recent explosion in Facebook and Twitter use (the media hype and recent stats are backed up by anecdotal evidence such as the stream of high school and uni friends that have discovered me on Facebook and a bevy of would-be porn stars following me on Twitter), it’s inevitable that some pundits are starting to ask if we’re reaching social media overload.

Judy Shapiro, writing in Ad Age, writes that, “We use our different social networks to enrich different dimensions of our lives. Therefore, as you would expect, we want different things from our different social networks…. This is the heart of the problem. As marketers, our knee-jerk reaction to every community we create is to motivate members to create rich and robust profiles of themselves so they can connect with each other in new and powerful ways. While this approach may be desirable to us as marketers, it may not be best for consumers. We need to be mindful and respectful of the realities our customers live in and the truth is that managing all these social profiles is none too easy, the technology and tools notwithstanding.”

She suggests marketers take a close look at their community-building strategies, asking “Are we being practical about what we expect users to reveal about themselves in our communities? Is our community a hub where users will congregate regularly, where rich profiles are of value or are we creating a secondary ’spoke’ community meant to address narrow or temporary niche needs? In short, as marketers do we demand that users create too many profiles in all our community-building programs?”

The Harvard Business Review has also discussed this issue recently, recommending that companies treat communities as a high-level business strategy that is integrated across business functions, rather than just being the domain of the marketing department. A Facebook group or a Twitter account is not good enough.

The HBR authors advise that companies shouldn’t try to control communities, and should view online networks as just a tool for community building, not an entire strategy. In other words, get out there and meet people face-to-face rather than just via the Internet.

It concludes: “Although any brand can benefit from a community strategy, not every company can pull it off. Executing community requires an organization-wide commitment and a willingness to work across functional boundaries. It takes the boldness to reexamine everything from company values to organizational
design. And it takes the fortitude to meet people on their own terms, cede control, and accept conflict as part of the package”

Anyone up for the challenge?

13 March 2009

A Twitter epiphany

From the Zazoo blog:

They say a year on the Internet is like seven years in the offline world – think of it as dog years (oh no, now I can’t get this image of my Dalmatian chasing his tail out of my head!). In that case, a year in social media is at least twice as fast.

So 10 weeks is a long time in the life of Twitter – by my complicated reckonings, it’s about a year ago. Now that I’ve completely confused the issue, I’ll get to my point: 10 weeks ago I wrote a post questioning the business value of Twitter (two posts, actually). Since then, Twitter has really entered the zeitgeist, with global users supposedly jumping from 6 million to 8 million just in the past couple of weeks, up from practically nothing 12 months ago.

There have been articles in just about every major newspaper in the Western world trying to explain the appeal and the utility of the service. It’s been used by Australian and American politicians, Rove, my resident breakfast radio announcer Adam Spencer and schoolkids. Most of the coverage has been favourable if somewhat bewildered, though some people are looking at it harshly, such as IT philosopher Jeremy Pettit, who wrote, “Didn’t Nietzsche say, ‘Soon everyone will learn to read and write, and that will be the death of language’? Brilliantly offensive. I’m sure he had Twitter in mind. The morbidly self-obsessed screeching to the morbidly self-obsessed in bite-sized chunks.”

Anyway, after writing those earlier posts I decided to become more pro-active and try to test the business utility of following scores of people and having them follow my 140-character musings (BTW, I’m @raywelling if you would like to follow). I tried to seek out social media experts to follow and sought the advice of more experienced Twitterers about how to monitor what’s going on in the Twittersphere.

I’ve watched people of all ages and backgrounds join up, particularly social media geeks, such as the hundreds of people attending ad:tech this week who drove the conference search term up to the #2 trending term on Twitter on Tuesday.

After attempting to manage the growing flood of postings through Tweetdeck (a specialised Twitter browser) and setting up regular searches on terms I’m interested in (contact me via the comments box if you want to know how to do this), I noticed a few trends settling in, such as the fact that an increasing number of posts tend to be links to interesting/useful blog posts, stories, videos, photos etc. (if you’re wondering about the problem of long web addresses in a 140-character environment, there is a widget you can use to shorten addresses to a manageable length).

Anyway, I had my Twitter epiphany this week. After viewing a tweet from a social media PR expert in the US who happened to be in Sydney speaking at a conference, I decided to follow him. Within minutes, I had a direct message from him noting that I was based in Sydney and since he was in town, did I want to catch up for a drink? We did catch up, and even if it doesn’t turn out to result in extra business, I can now clearly see how these connections can prove to be extremely useful. If nothing else, I met an interesting person who I would never have connected with through conventional means.

They don’t call it ’social media’ for nothing!

5 March 2009

Skittles aftermath: Nothing to see here, mosey along now

Following on from yesterday’s post on the Skittles.com saga, the interest in this story in social media circles has been phenomenal, but now that Skittles has yanked the #skittles Twitter Search page from its home page (you can still find it if you go looking deeper on the site) like a spam Twitter account, the post-mortem has begun in earnest. It’s a bit like a digital version of the finger-pointing that goes on after disasters such as the recent Victorian bushfires.

Catherine Taylor writes today in Social Media Insider: “Now, it’s time to drown in social media clichés, like the following: The mere fact I’m writing about this means the campaign achieved some success. Awareness of Skittles on the Web probably hasn’t been this high, ever. The underpinning for the strategy for this campaign is in itself a social media cliché: The consumers own the brand.

“But I’d also like to offer that, in obsessing about this campaign, social media watchers are becoming their own cliché. What stood out to me in looking at the tweets about Skittles this morning wasn’t the naughty stuff, which seems to have run its course, but the whole meta phenomenon where people aren’t talking about Skittles per se, but what the Skittles campaign means for social media. Then there’s all the hand-wringing about the fact that some people said naughty things about Skittles and how that somehow mars the campaign (no pun intended, though Skittles is made by Mars). C’mon. Do you really think the agency and client were so naïve as to not know that would be part of it?

“It’s time to move on to something truly important. Kudos to Skittles and Agency.com for embracing the idea that it’s not the brand home page that defines the brand. That’s a good thing. But we knew that already.”

To quote from a couple of the comments on Catherine’s blog post:

 

“We have to be very careful about what strong thinkers we are and make sure not to over-intellectualize these new age approaches as marketing professionals. This wasn’t about us. This campaign or experiment thereof was about where we’re going. It wasn’t rocket science, but I’m sure it worked. Skittles displayed a direct interest in finding their consumers where they are likely to be found and used their consumers to communicate the brand however the consumer chose to in their very own language…and the consumers did just that!”

“I’m not sure what you need to know to wake up and be MORE IN TOUCH with your audience. They got trashed on Twitter because Twitters are about REAL, organic, testimonials and truth in real time. Spending the time, and $$$ with an agency that didn’t understand nor grasp that from the get go, shows that someone at the top of this, should have done more homework, or solicited better advice about using Twitter. Every agency in the world wants to jump on the bandwagon and utilize Social Media. If you don’t understand how to properly “engage” consumers using Web 2.0 technology, you need to be careful, for it’ll blow up it you face.”

“The only important question is will this cause people to buy more Skittles? I look forward to learning the answer.”

“I think the real value is less about the execution and more about the philosophy that drove it. If it means anything at all, it’s that this campaign is a recognition of the importance of the role social media plays in brand-building. The game has changed. It’s not 1999 anymore.”

It will be interesting to see how the campaign is viewed in the fullness of time. Brilliant tactic or big mistake? What do you think?

28 January 2009

More ‘adults’ using social networks

The share of adult internet users who have a profile on an online social network site has more than quadrupled in the past four years — from 8% in 2005 to 35% now, according to the Pew Internet & American Life Project’s December 2008 tracking survey.

While media coverage and policy attention focus heavily on how children and young adults use social network sites, adults still make up the bulk of the users of these websites. Adults make up a larger portion of the US population than teens, which is why the 35% number represents a larger number of users than the 65% of online teens who also use online social networks.

Online social network applications are mainly used for explaining and maintaining personal networks, and most adults, like teens, are using them to connect with people they already know.

  • 89% use their online profiles to keep up with friends
  • 57% use their profile to make plans with friends
  • 49% use them to make new friends
  • Other uses: organize with other people for an event, issue or cause; flirt with someone; promote themselves or their work; make new business contacts

Full report here: http://www.pewinternet.org/pdfs/PIP_Adult_social_networking_data_memo_FINAL.pdf

30 December 2008

Social network for health

Here’s a great example of social media used by the healthcare industry, from MediaPost: Health insurance company Humana has developed some social media tools, including a Facebook application, to help customers keep their New Year fitness resolutions.

“One game, the ‘Freewheelin’ Cycle Challenge,’ is inspired by the company’s bike-sharing program. In the online game, users race against virtual opponents–such as a cheerleader or Marine drill sergeant–in a bicycle race. Energy and speed are gained by capturing nutritious snacks while running over junk food.

“The game is available at www.humanagames.com, a Web site set up in May by the health insurance company as a way to explore how to use games and technology to further messages of health. The game is being promoted through information and blogs on popular casual gaming sites, and can be emailed for maximum viral effect….

“The other application, available via Facebook, is called ‘The Battle of the Bulge.’ Through the social networking site, users answer a few questions and are assigned a virtual waistline. Through the Facebook network, other users can ‘fling fat’ at you, which would expand your waistline and lead to a possible online heart attack. Answering health-related questions correctly can shrink the size of the virtual waistline and enable you to throw fat at your friends.”

A Humana spokesperson said the application leveraged the competitive aspect of Facebook.

2 December 2008

Mixing up ROI for better results

From the Zazoo blog:

One of my passions has been to ’prove’ the effectiveness of digital media by understanding the ways businesses can measure the impact of their online presence and relate it to the rest of their business (see here, here and here for examples of my academic efforts and blog posts in this area). Lots of pundits have been saying that business needs to move away from trying to relate web activity to traditional performance measures such as return on investment (ROI) and instead look at measures associated with customer engagement.

Well, Kyle Flaherty wrote a post for ZDNet (and re-posted on Social Media Today) last week which I think nails it. He argues against using ROI to measure digital activities such as social media and talks about a new measure called Impact of Relationships (IOR). He writes: “ROI was created by someone who wanted to defend their activities in the scope of the bottom line of their company; they found direct linkage between what they were doing and revenue being brought in and if that number was larger than their salary plus additional costs they were in for a bonus (or at least steady employment). Determining your social media ROI is a means to an end. It allows us to prove a programs worth to our business, which enables you to continue your work with the community, which coincidentally lets you dismantle the importance of ROI internally and start to focus on IOR…Impact of Relationships.

“IOR allows me to detail how a relationship develops with our company, whether they are a customer or not, and how that relationship has impacted the totality of our business. Using many of the same techniques above I also measure the amount of interaction we have with our community. Not to measure against revenue, but to determine what product feature requests this person suggested that made our product better, how many comments they leave on our blog, the number of times they reference us on their Twitter feed and more. We’ve been able to formulate IOR for members of our community, many of them non-customers, based on what they have given back to our company.

“Are each of these elements a pure statistical entity or a dollar value? No. But it is a great additional barometer we have to show the gains made through our social media activities. This IOR data becomes just as valuable to the senior staff of your company, but only because they have already seen some level of ROI data. It is only when we prove the ROI that we can reach towards IOR.”

I’ll be interested to see how this concept works out in practice and how it is monetized.

21 September 2008

Porn loses its lustre online

From the Zazoo blog:

I have found a new favourite technology writer – Robert X Cringely at Infoworld. His recent article “Is Sarah Palin more popular than porn? Search me“, is a hoot. He cites a new book by Hitwise general manager Bill Tancer, which shows that searching for social media is now more popular than searching for porn online. As Cringely (yes, that’s his real name, not a pseudonym) writes, “‘As social networking traffic has increased, visits to porn sites have decreased,’ said Tancer, [who] indicated that the 18-24 year old age group particularly was searching less for porn.

“I’m guessing Tancer has not visited many social networks, or that all his Facebook friends are old farts. Because when you’re age 18 to 24, social networks ARE pornography. In fact, they’re better. Have you seen some of those profiles? Two words: humena humena.”

I never knew how ‘humena humena’ was spelled before – you learn something new every day!

He goes on to write about something (or someone) else who has gone on to become more popular than porn on the Internet: Republican vice-presidential candidate Sarah Palin.

“Hitwise also measures the most popular searches for political terms. You can guess which lipstick-wearing pitbull of a hockey mom tops the charts there. Per the Washington Post: ‘… in her first two days in the national spotlight, US Internet searches on all things Palin outnumbered any other politician in the past three years…. In many cases, her name was searched alongside the word ‘hot.’ I’m guessing that also includes searches for Palin’s head photo-shopped onto various nude or bikini clad models. 

“Does that qualify as porn? If so, I think Tancer needs to revisit his conclusions about social nets.”

A geek with a sharp sense of humour – got to love it.

12 September 2008

Moving on from Web 2.0?

A report published on the Computerworld website this week hints that the era of Web 2.0 and social media may already be on its way out. The Demo Fall 2008 conference in San Diego, which gave 72 start-ups six minutes each to display their wares, included plenty of social networking tools, but also saw an increasing number of business-related collaborative tools, perhaps suggesting a shift from the emphasis on social aspects back to business aspects of the web.

The report said, “Demo executive producer Chris Shipley and AllThingsD.com co-executive editor Kara Swisher… both suggested that the ‘hanging out’ type of Web 2.0 environments like Facebook and MySpace wouldn’t stay relevant much longer. In their place, Shipley predicted the rise of “collaboration for a purpose” sites and services that would come with lucrative business cases. Sites like Facebook certainly were critical for showing that the Web was about more than informational pages and transactions, but they wouldn’t have the same financial effects as either of the previous Web generations, she said. The purposeful sites she saw emerging would have that impact, Shipley proposed.

“….there were some indications of a change toward purposeful collaboration, Shipley predicted. Compared to two other project-collaboration services at the Demo Fall show, Qtask’s project service seemed to be viable, covering not just shared documents and messaging but actual project management tools to track schedules, approvals, and assignments. Given how much time people spend in e-mail anyhow, it’s unclear whether they can be convinced to use such a service and not fall back to sending out mass e-mails to project participants instead.

“Another example was Cinergix’s Creately, an online business process modeling tool that, in Microsoft Visio fashion, lets you diagram processes such as network design or mortgage approval workflows, with embedded rules that let you validate the process as you diagram it. Such tools have long existed, but not in a collaborative Web environment in which users can propose their own business logic.”

With the amount of time people are spending on the Internet at work, it had to be only a matter of time before more work-related options were created to stop people from spending so much time updating their Facebook pages on company time!

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