Posts tagged ‘internet’

17 September 2008

Thumbs up for online medical education

From today’s Australian Doctor:
“Online medical education is as effective as traditional methods, a meta-analysis suggests.

“Internet-based education had become an increasingly popular approach to medical education, the authors said, but concerns about the effectiveness of online learning had stimulated a growing body of research.

“The meta-analysis published in the Journal of the American Medical Association (10 September) found internet-based learning was associated with large positive effects compared with no intervention and had a similar effectiveness to traditional methods.

“’Internet-based education permits learners to participate at a time and place convenient to them, facilitates instructional methods that might be difficult in other formats, and has the potential to tailor instruction to individual learners’ needs,’ the authors said.

“Professor Ian Wilson, professor of medical education, University of Western Sydney, said the internet was an effective teaching tool, but the medium worked best when used in conjunction with face-to-face teaching.

“Although the online environment had improved markedly over the past five years to play an increasingly important training role, he said the quality of the education provided on the internet was sometimes inadequate.

“’Sometimes people get so enamoured with the technology that they forget about the underlying education principles,’ he said.

“Internet learning was more suited to some areas than others, Professor Wilson said.

“’Certainly online learning packages that work in isolation work much better for knowledge-based material,’ he said.”

12 September 2008

Moving on from Web 2.0?

A report published on the Computerworld website this week hints that the era of Web 2.0 and social media may already be on its way out. The Demo Fall 2008 conference in San Diego, which gave 72 start-ups six minutes each to display their wares, included plenty of social networking tools, but also saw an increasing number of business-related collaborative tools, perhaps suggesting a shift from the emphasis on social aspects back to business aspects of the web.

The report said, “Demo executive producer Chris Shipley and AllThingsD.com co-executive editor Kara Swisher… both suggested that the ‘hanging out’ type of Web 2.0 environments like Facebook and MySpace wouldn’t stay relevant much longer. In their place, Shipley predicted the rise of “collaboration for a purpose” sites and services that would come with lucrative business cases. Sites like Facebook certainly were critical for showing that the Web was about more than informational pages and transactions, but they wouldn’t have the same financial effects as either of the previous Web generations, she said. The purposeful sites she saw emerging would have that impact, Shipley proposed.

“….there were some indications of a change toward purposeful collaboration, Shipley predicted. Compared to two other project-collaboration services at the Demo Fall show, Qtask’s project service seemed to be viable, covering not just shared documents and messaging but actual project management tools to track schedules, approvals, and assignments. Given how much time people spend in e-mail anyhow, it’s unclear whether they can be convinced to use such a service and not fall back to sending out mass e-mails to project participants instead.

“Another example was Cinergix’s Creately, an online business process modeling tool that, in Microsoft Visio fashion, lets you diagram processes such as network design or mortgage approval workflows, with embedded rules that let you validate the process as you diagram it. Such tools have long existed, but not in a collaborative Web environment in which users can propose their own business logic.”

With the amount of time people are spending on the Internet at work, it had to be only a matter of time before more work-related options were created to stop people from spending so much time updating their Facebook pages on company time!

8 September 2008

Web 2.0 and controlling the customer conversation

Gerry McGovern has produced another practical piece on the evolution of the Web for business. He writes, “Web 2.0 and social media mean that for teachers a declining part of their job involves telling. An increasing part is listening to the class and facilitating them in having conversations. Teachers should help moderate these conversations and draw new learnings from them. They need to say less of: ‘let’s open up a book.’ and more of: ‘let’s open up a conversation.’.

“The traditional manager is taught to command and control. Web 2.0 challenges that model…. Companies are not democracies, of course. And social media will deliver little value if it becomes some giant water cooler conversation because not all the best ideas are discovered at the water cooler. Huge quantities of absolute rubbish are talked there too. So, social media and Web 2.0 are not a replacement for management decision making, but rather a support to make better, more-informed decisions.

“The naïve tool-centric view of Web 2.0 still exists. ‘Just give them the blog and the wiki software and get out of the way’ has very limited logic. But it is classic IT-thinking. As if the tool was the be all and end all, and the only purpose of life was to discover the right one. As if it was the type of quill that Shakespeare chose that made him the writer that he was.”

“So Web 2.0 and social media still need management…. But the managers are not the only clever people in the room anymore. The room is much bigger and it is speckled with cleverness. To manage in the Web 2.0 world is to converse, to listen, to be honest and upfront, to collaborate, to moderate, and constantly watch out for the trends and patterns that always emerge when many minds mingle and mix in the network.”

The message needs to sink in that companies need to start giving up some control over the conversation with their customers. I know this is very hard to hear, and even harder to do, but it is happening whether comanies like it or not. Those that continue to keep a stranglehold on the conversation will eventually find that no one is listening…

6 September 2008

UptoDate swallowed by Wolters Kluwer

UptoDate, one of the last independent publishing initiatives in the healthcare arena, has been sold to publishing giant Wolters Kluwer. UptoDate gained a big following with doctors around the world, including Australia, for its online clinical diagnosis service. Just type in a question and it would come back with a search of the evidence to help doctors make a clinical decision. While the technology has moved on since it first came on the market, it was so simple that it gained a strong loyal following that has stayed with it despite the improvements of its competitors. Will be interesting to see if they become any easier to deal with under their new ownership – they have a reputation for being prickly and narrow-minded when it comes to talking to anyone about what they do. I was organising an overseas trip for a client and had pencilled in a trip to Boston to speak with them about their business and they refused to give us contact details for anyone in their HQ. Anyone have their own stories about dealing with UptoDate?

1 September 2008

No trays, grey screens = save the whales

Irish Internet expert Gerry McGovern reckons our inefficient use of computers is contributing to global warming. The evidence ranges from oversupply of information (the classical lawyer trick by burying incriminating evidence under an avalanche of data) to Google using up too much energy in producing the white background to its search results.

I like McGovern’s style because he often takes non-computer examples from daily life and applies them to technology. In this posting, he talks about a study conducted in university cafeterias that showed that when you take away food trays, students waste less food. Another one of those “Well, d’uh!” studies that proves what you already knew instinctively. Anyway, McGovern goes on to argue that we should be more selective with what we publish on the Internet and corporate intranets, because the longer it takes people to find the information they need, the more energy is wasted. Great point! I’ll adhere to that principle by stopping my posting right her—

26 August 2008

Diabetes sites rank top among pharma product web properties

Maureen Malloy, strategic marketing and corporate communications manager from Manhattan Research and one of my news sources, has sent me some preliminary data on Manhattan’s most recent physician marketing research. She writes:

Manhattan Research just released its annual Top Pharma Product Site list from the ePharma Physician® study.  Overview: Diabetes treatment brand sites from Januvia, Actos, Byetta, and Avandia are among the top pharmaceutical product websites in terms of primary care physician visitation

Top 10 Product Sites Visited by Physicians in 2008

Ranked by Number of U.S. Primary Care Physician Visitors

Position               Product  

    1.                          Januvia

    2.                          Actos

    3.                          Chantix

    4.                          Gardasil

    5.                          Actonel

    6.                          Vytorin

    7.                          Amitiza

    8.                          Byetta

    9.                          Avandia

   10.                         Aciphex

 

Quote: “This year’s rankings show that market events, rather than just advertising alone, can be critical drivers to brand websites,” points out Meredith Abreu Ressi, VP of Research at Manhattan Research. “Pharmaceutical companies need to ensure that brand websites contain the latest, most accurate content possible and can be found relatively easily by physicians using search engines to research pharmaceutical information.”

Source: ePharma Physician® v8.0 (2008)

More info is available at http://www.manhattanresearch.com/products/Strategic_Advisory/ePP/

25 August 2008

Save the trees – send an email

Al DiGuido writes in ClickZ this week about how traditional businesses could benefit from thinking about how ned media technologies can be used in their day-to-day business. DiGuido commutes into New York from the suburbs ad describes how, when there are train delays in the morning, the transit authority prints explanations of the delay and places them on train seats for the afternoon return. As DiGuido writes: “Here we are, in the media capital of the world. The year is 2008, not 1878. And the mass transit organization hasn’t figured out how to send breaking news alerts and apology notifications via e-mail? Can you imagine how many hours it took the department to format this printed notification, then put it on the seats in every car of every train leaving Grand Central Station during rush hour? It’s absurd! Especially in light of the fact that all this work was done for one day’s train delay.

“Trains are delayed all the time. This practice gets replayed hundreds of times a year. What part of the e-mail and Internet movement has the transit authority missed? If it started looking at the technology that its customers use each day, it would figure out that the best way to communicate – the essential way to communicate with customers – is real-time e-mail.”

This is a really practical example of how online technology can save serious money every day. Mind you, he doesn’t talk about the cost of obtaining email addresses for those thousands of commuters…

21 August 2008

More on the future of news

Here’s a link to a post on the OurPatch website by someone near and dear to me, about a new report on news consumption habits from the Pew Internet and American Life Survey.

19 August 2008

Relevance, timeliness and accuracy will always have an audience

Amy Gahran has produced a very articulate opinion piece in the continuing debate about the future of journalism. Responding to a question posted on the Public Journalism Network blog asking whether, if people aren’t prepared to pay for quality journalism, perhaps journalists should just stop writing, Gahran argues that the question contains a number of fallacies. She points out that it is advertisers, not consumers, who pay the lion’s share of journalist salaries.

She goes on to write: “(However,) just because people aren’t willing to directly pay cash for something does not necessarily mean they don’t ‘find value’ in it. For instance, when’s the last time you personally chipped in for a clinical trial? And how are you paying for that air you’re breathing right now?

“Some benefits are assumed to be part of the environment in which we exist. That’s what it means to have an environment. If a benefit grows scarce to the point that people feel they must directly pay cash from their pocket to keep getting it, there’s probably a far more dire calamity at hand than that single point of scarcity. Most people will almost always seek other free sources of a benefit first.

“I think it’s important to bear in mind that people value benefits, not necessarily forms. The key benefit that journalists and news organizations have provided has been relevant, timely, accurate information that helps people make decisions, take action, and form opinions. For over a century we’ve established an ad-supported business model around packaging that benefit in a form known as “journalism.” But that’s not the only form this benefit can take, and many parts of the “American public” (and the advertising industry) are figuring that out.

“…Therefore, I think the real question isn’t whether we should “stop doing journalism” if people won’t pay for it, but rather: How can society continue to receive the benefits of journalism, given the current media environment? Also, which players might provide those benefits, and how?

“Probably that solution (or more likely, set of solutions) won’t look or work like traditional journalism. It might not be done by ‘professional journalists’ or ‘news organizations.’ It may have different values and standards. It might not even be ‘a business.’ And yes, the big risk is that society could experience harm during this transition. But society also can participate in finding new solutions.”

Visit Gahran’s article (on the Poynter.org site) to see the lively debate this posting has already created.

14 August 2008

Is the online economy recession-proof?

Internet ad spending in the US is not growing as quickly as expected, although it’s still performing ahead of other advertising sectors. eMarketer plans to cut its growth forecast for 2008, currently 23%, by a few percentage points.

According to Bloomberg: “The New York-based research firm had predicted almost $26 billion in ad sales this year. (eMarketer analyst David) Hallerman said his estimate for 16% growth in 2009 is ‘also probably too high.”’

“‘Advertising is the canary in the coal mine in a weaker economy,’ Hallerman said. ‘All the bears aren’t out of the woods yet when it comes to the economy.’” [Hello, can we throw in any more analogies from the animal kingdom there? Did I hear someone say TV is the 900-pound gorilla of advertising? Are the vultures circling the industry? Is the future of advertising a bit of a dog's breakfast? But I digress...]

In a sure sign of the accuracy of eMarketer’s changed prediction, Google is reporting it won’t hit its original revenue targets…

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