Archive for ‘Content’

24 July 2011

You can’t do it all

From my NETT blog:

Technology can help you accomplish a wide range of business tasks without needing to engage other people to get them done. But that doesn’t mean that it’s the way you should use it.

In a past life, I worked for the 2000 Sydney Olympics writing speeches for the CEO of the Paralympic Games. Most of the speeches I wrote back then revolved around the same theme: interdependence.

The CEO would often explain to audiences that when you’re a child, you’re dependent upon your parents for all your needs. As you grow up, you learn to take control of your own life and become independent.

Most people believe independence is the end game. However, as the CEO would point out, independence is only a step along the journey of interdependence. Working with other people and developing relationships of mutual co-operation is a higher form of psychological and social development, she would say.

This philosophy was an eye-opener to me at the time. It’s what the idea of community is all about – people working together to enrich their lives and accomplish more than they each could on their own.

Despite this epiphany, when I started my small business several years later, I forgot what she’d taught me. While I engaged contractors to perform some of the work, I focused on doing as much as possible myself – client liaison, project management, invoicing, marketing and sales, even bookkeeping.

Read the rest of the article

14 April 2011

New ways to make Jan happy

From my NETT blog:

Most of you would remember the Yellow Pages “Not happy, Jan” ads from a few years ago, where an assistant was avoiding her boss because the Yellow Pages had just come out and she had forgotten to book the company’s ad. As she scurries down the street, the boss spies her and shouts out the window, “Not happy, Jan!”

It was a really memorable campaign (I still hear that phrase in common use), and it highlighted how critical it was to have your business listed in the one directory that was in every home and every business. And what a money-spinner for Telstra; they charged like a wounded bull for Yellow Pages listings, and you grumbled but shelled out the money because it was the only game in town.

How the mighty have fallen! If you want to find out not only a company’s address and phone number, but opening hours, complete product line and ways to buy, you now jump on the Web. Meanwhile, Yellow Pages are used as doorstops or are ending up in recycling bins as soon as they’re delivered, while Telstra is resorting to buying Chinese companies and doing deals with the government on the national broadband roll-out to keep its shares out of the basement (yes, I bought shares in T2 at several times their current value and no, I’m not bitter about it).

So you no doubt have a website and, if you’re a keen reader of this esteemed publication, you have optimized your site to make sure those customers who formerly relied on the Yellow Pages can still easily find your business. But are you prepared for the mobile web?

Take this test: grab a smart phone (if you don’t have one, borrow one from one of your children) and type in your web address. What do you see? Chances are, you won’t like it – particularly if you use Flash on your website.

Read the rest of the article

 

18 August 2010

Online technology and the 8th P of marketing

(Excerpted from this month’s column in Nett magazine)

We all know that online technology has irrevocably changed the way we do business. It’s high time that it changed marketing theory, too.

If you’ve read up on marketing theory, you’ve no doubt heard of the four Ps: product, price, place, and promotion. They form the elements you need to consider when planning your marketing strategy, and were recently joined by three more Ps: people, process and physical evidence.

I’d argue that because of technology changes of the past 40 years, particularly the rise of online, an eighth P needs to be added: partnership.

The technology-fuelled exponential increase in information sharing has fundamentally changed the relationship between businesses and their customers. Ever since the Industrial Revolution, businesses have been firmly at the centre of the universe, with information from the business (advertising, product information, product development, etc.) travelling in one direction to customers, with little or no information travelling back.

But the net changed all that. Businesses are no longer at the centre of the universe; the customer is now firmly at the centre, with the power to choose from a huge number of businesses and information sources. This has been described as a Copernican shift, because in business terms it’s as radical as the shift in thinking from believing the Earth was at the centre of the universe to the realisation that it was just another planet revolving around a huge and powerful sun.

There has also been a shift from one-way communication flow (business to customer) to two-way flow. Customers can and do tell you what they think of you, your products and your customer service.
As a businessperson, the simplest way to understand this new situation is that it’s not about you, it’s about them. The master-servant style of relationship doesn’t work any more.

Read the rest of the column here: http://nett.com.au/blogs/online-tech-and-the-8th-p-of-marketing/152.html

Ray Welling

17 August 2010

“Stupid strategy, if you ask me”

Here’s a video I helped produce recently for HotHouse Interactive, announcing their move down the road to new premises. Look for the Hitchcockian cameo at about the one-minute mark!

8 July 2010

Now in NETT magazine – monthly

I’m now writing a monthly column for NETT magazine. Here’s a preview of the first column - click through to read the whole piece:

What’s the secret to financial success for small businesses? It turns out that Dr Seuss could hold the key.

Everyone has an idea for their dream job. Mine is to be the Australian Stieg Larsson.

Am I doing my dream job? Not yet, but like many small business owners, I’m working towards it by channelling my passion for words and ideas into a more tangible commercial enterprise.

Follow your passion and the money will follow. Opinion is strongly divided on the truth of this aphorism. Is it a good idea commercially to follow your dream? Plenty of passionate people without the requisite business skills have gone broke following their passion. I think the reverse is true: if you don’t have that passion, you can almost guarantee mediocre results.

In his latest book Linchpin, marketing guru Seth Godin talks about emotional labour, some essential part of yourself that can’t be automated or outsourced. This emotional labour, he argues, spells the difference between ‘just a job’ and ‘work’.

Sonia Simone, writing for the Copyblogger blog, says: “When you’re starting out, it’s tempting to look for a paint-by-numbers solution. Something that works a lot like a franchise, with a three-ring binder that explains what buttons to push.

‘The problem with push-button systems is that you can train a robot, or an ultra low-wage worker offshore, to push that button for you.
“What happens when someone comes along who can push the button 104% more efficiently than you can? Or who can push it at 97% of your cost?”

Small business success, she writes, lies with the emotional labour you bring to the task at hand. “It’s about the part that wants your creativity, your strange ideas, your ADHD, your intersection of interests, your passion, your giving a damn, your hard thinking. Simply put, it’s the love that you put into it.”

Read the whole column here: http://nett.com.au/blogs/do-it-for-love-and-money/135.html

Ray Welling

1 July 2010

We now resume regular programming

Yikes – a digital content consultancy that doesn’t update its blog. 

I’ll avoid all the obvious analogies such as the plumber who doesn’t have time to do the plumbing at his own house, and instead just point to some of the things that have kept me away from the blog:

Also the hundreds of assignments, group projects, essays and exams marked for my uni classes this semester. Onward and upward to more frequent  blog posts!

Cheers, Ray Welling

11 March 2010

Now appearing in NETT magazine

I was asked to put together a workshop article on how to promote your business online using video for NETT magzine, a technology magazine for Australian small and medium businesses. The article has been published in this month’s issue (see a PDF version here).

Here are a couple of excerpts from the article:

“Online video is no longer a nice-to-have addition to your marketing mix: it’s becoming an essential tool for small businesses trying to stand out in a crowded market. Yet, often the biggest challenge for SMEs interested in creating online video is taking that first step. Your dream may be to create something that goes viral, but where do you start? How do you make it interesting enough to get people to watch – and then spread the message? The good news is, creating online video is getting cheaper and easier to do.

“….The biggest challenge for businesses, especially SMEs, is taking the first step. Video can confound people who are only familiar with traditional marketing. Developing an interesting concept is the next challenge. Viewers have been conditioned by years of television watching to expect video to be entertaining as well as informational, so that talking head presentation from your MD is an online video no-no.

“….Each video and each campaign is different, so work out ways you candetermine the success of your video in meeting your goals.How can you tell whether increased sales are due to your video? You do things like link from the video to a particular landing page on your site instead of the home page. Measure hits to this page and add a call-to-action…. As you produce more videos, you can see what type of content gives you the most business impact.”

3 March 2010

This Internet thing will never work (and other comments that come back to bite you…)

Hindsight’s a wonderful thing… a couple of blogs have picked up a copy of an article printed in Newsweek back in 1995 that dismissed the Internet as a fad. I love the title: “The Internet? Bah!” Writer Clifford Stoll dropped a number of clangers in his original article. Here are a couple of examples:

  • “Visionaries see a future of telecommuting workers, interactive libraries and multimedia classrooms. They speak of electronic town meetings and virtual communities. Commerce and business will shift from offices and malls to networks and modems. And the freedom of digital networks will make government more democratic. Baloney.”
  • “…no online database will replace your daily newspaper, no CD-ROM can take the place of a competent teacher and no computer network will change the way government works.”
  • “…Nicholas Negroponte, director of the MIT Media Lab, predicts that we’ll soon buy books and newspapers straight over the Intenet. Uh, sure.”
  • “…the Internet is one big ocean of unedited data, without any pretense of completeness. Lacking editors, reviewers or critics, the Internet has become a wasteland of unfiltered data. You don’t know what to ignore and what’s worth reading.”
  • “Computers and networks isolate us from one another. A network chat line is a limp substitute for meeting friends over coffee. No interactive multimedia display comes close to the excitement of a live concert. And who’d prefer cybersex to the real thing?”

In one report on this article, Clifford Stoll himself commented on his article, saying, “Wrong? Yep.

“At the time, I was trying to speak against the tide of futuristic commentary on how The Internet Will Solve Our Problems.

“Gives me pause. Most of my screwups have had limited publicity: Forgetting my lines in my 4th grade play. Misidentifying a Gilbert and Sullivan song while suddenly drafted to fill in as announcer on a classical radio station. Wasting a week hunting for planets interior to Mercury’s orbit using an infrared system with a noise level so high that it couldn’t possibly detect ‘em. Heck – trying to dry my sneakers in a microwave oven (a quarter century later, there’s still a smudge on the kitchen ceiling)

“And, as I’ve laughed at others’ foibles, I think back to some of my own cringeworthy contributions. Now, whenever I think I know what’s happening, I temper my thoughts: Might be wrong, Cliff…”

At least he’s man enough to admit he got it wrong…

14 February 2010

Love your work, and you’ll get love in return

Appropriately enough for a blog post on Valentine’s Day, I want to talk about love – and digital content. Basically, I believe that if you love what you do and show it in everything you do, success will follow.

Sonia Simone has just published a piece on Copyblogger inspired by Seth Godin’s new book Linchpin. Sonia writes, “One core theme (of Godin’s book) is the idea of emotional labor — bringing more human feeling and connection to your work, some essential part of yourself that can’t be automated or outsourced.”

“….When you’re starting out, it’s tempting to look for a paint-by-numbers solution. Something that tells you exactly where to start, what to do, and how to do it. Something that works a lot like a franchise, with a three-ring binder that explains what buttons to push.

“The problem with push-button systems is that you can train a robot, or an ultra low-wage worker offshore, to push that button for you. If the business’s genius resides in the system and not in you, what happens when someone comes along who can push the button 104% more efficiently than you can? Or who can push it at 97% of your cost?”

The difference between doing it by the numbers and doing it ‘differently’ is emotional labour, which, she writes, “is about the part that’s outside the system.

“It’s about the part that you can’t train a chimp to do. It’s about the part that wants your creativity, your strange ideas, your ADHD, your intersection of interests, your passion, your giving a damn, your hard thinking. Simply put, it’s the love that you put into it.”

This has perfect application to the content you put on your website. If you just publish the bland PR releases that you’re pumping out through traditional channels, or if you just blindly pursue an SEO strategy based on badly constructed, soulless copy that contains all the right keywords in the right density, you might get the traffic to your site, but they’ll suffer a let down when they’re there and you won’t get the conversion.

But if you put yourself into your content, show that you’ve got some personality and that you’re truly passionate about your company, you’ll get the payoff. It might be a quirky, slightly daggy video showing how customers can use your product, or it may be a blog where your CEO professes his or her passion for a 60s psychedelic band, or just personal phrases inserted in product copy.

So today on Valentine’s Day, and every day, feel the love, show the love, and you’ll get some love back. (Cue Barry White singing “Can’t Get Enough of Your Love, Babe”)

Ray Welling

Reprinted from the Zazoo blog

5 February 2010

Consumers to companies: give us entertaining online video

eMarketer’s recent report on the use of online video by the consumer packaged goods sector has uncovered some interesting results, such as the numbers showing that people are expecting to be entertained by companies as much as they are expecting to be marketed to.

Across nearly all of the categories, entertainment rated as high as marketing (see above). Solving problems and offering incentives to buy were the highest rating expectations, on average.

The survey, conducted among nearly 600 US new media users, demonstrates the strength of online video and shows how consumers’ perceptions of marketing and advertising are changing, as the line between content and promotion becomes increasingly blurred.

“Digital video content, whether delivered through a computer, mobile phone, handheld device or TV monitor, has the potential to ignite two-way conversations between consumers and brands,” said Tobi Elkin, author of the report.

According to an eMarketer summary of the report: “Putting a hard number on the dollars spent by consumer packaged goods marketers on online video content is difficult, as outlays are not included in measures of paid advertising spending. Assessing its effectiveness is likewise a problem for marketers. The same metrics issues that bedevil marketers trying to assess the effect of online advertising on their brands also plague the ability to evaluate the performance of video content.”

Reprinted from the Zazoo blog

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